All regular prescriptions can be collected after 48hours. Please ensure that you order in plenty of time and remember to take weekends and bank holidays into account. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday.
Requests can also be made online through patient access (available 24 hours)- you will need a PIN code for this (ask reception for this code) phone or in person. Letters for repeat requests should enclose a stamped addressed envelope for return. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays, and also in the event of postal and/or technical problems.
Please do not phone to confirm if your prescription is ready. All repeat medication requests made, are available for collection after two full working days. Non-repeat medication (Special) requests are not automatically issued, when you attend to uplift your repeat medication you will be notified if your request has been authorised, if your request has been declined you may require to see your Doctor to further discuss your request. Please do not request Special Request items if using a S.A.E (self addressed envelope) method, as your request may be declined by your Doctor.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day. The Practice also have Pharmacy Technicians who may also contact you regarding your medication – this includes any regular prescriptions and any discharge letter follow up. Our technicians are in the Practice one day a week and may ask you to come for an appointment with them.
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.